A workshop designed exclusively for Restaurants, Bars, Winery Staff, Culinary Retailers and all Retail Businesses to stimulate service awareness, skills and energy in your staff - and educate on the many benefits of delivering high impact customer service.
- Understand Customer Emotions
- Interactive Behavior Shifts
- Tough Customers 101
- "Being right" is a Booby Prize
- Saying "NO" Sounding like "Yes"
- Getting Great Reviews
- Customer Loyalty
Special Speaker: Holly Stiel is world renown for her substance and style of teaching. Join in us as she guides attendees on an adventure from hospitality worker to becoming a "Memory Maker".