Thursday, August 15, 2019 8:30am to 12:30pm

A workshop designed exclusively for Restaurants, Bars, Winery Staff, Culinary Retailers and all Retail Businesses to stimulate service awareness, skills and energy in your staff - and educate on the many benefits of delivering high impact customer service. 

- Understand Customer Emotions

- Interactive Behavior Shifts

- Tough Customers 101

- "Being right" is a Booby Prize

- Saying "NO" Sounding like "Yes"

- Getting Great Reviews

- Customer Loyalty

Special Speaker:  Holly Stiel is world renown for her substance and style of teaching.  Join in us as she guides attendees on an adventure from hospitality worker to becoming a "Memory Maker".  


The Daily Desk
490 Chadbourne Road Suite A 100


As concerns continue about coronavirus (COVID-19), we’re here to help you navigate available resources, answer your business questions and be a trusted partner for your business
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Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or HSU Sponsored Programs Foundation.