The Customer is Not Always Right

Event Details

Free

Join Holly Stiel in this provocative class as she breaks down the valuable relationship between businesses, their customers and their teams. Covid-19 has intensified the need for changes in customer and business relationships. This special and timely post Covid-19 message will provide employee and service training for restaurant/retail owners and their teams.

In this webinar, attendees will learn:

-How to be the employer of choice 

-What is emotional currency?

-How to win the hearts/minds of your team 

-How to deal with emotions around this challenging time

Presented by Holly Stiel, a trailblazing service philosopher who innovated a method of training based on her 17 years as a world-class concierge. She has a passion and a focus on The Spirit In Service and supports front line service providers navigate the highly charged emotional business of working with people. Her clients include: Disney, Nordstrom, AVEDA, American Express, Bank of America, Starwood’s The Luxury Collection and Holly has been the spokesperson for The Visa Signature card.