The Customer is Not Always Right

Sep 20 2:00 pm — 3:00 pm

Event Details


Join Holly Stiel in this provocative class as she breaks down the valuable relationship between businesses, their customers and their teams. Covid-19 has intensified the need for changes in customer and business relationships. This special and timely post Covid-19 message will provide employee and service training for restaurant/retail owners and their teams.

In this webinar, attendees will learn:

-How to be the employer of choice 

-What is emotional currency?

-How to win the hearts/minds of your team 

-How to deal with emotions around this challenging time

Presented by Holly Stiel, a trailblazing service philosopher who innovated a method of training based on her 17 years as a world-class concierge. She has a passion and a focus on The Spirit In Service and supports front line service providers navigate the highly charged emotional business of working with people. Her clients include: Disney, Nordstrom, AVEDA, American Express, Bank of America, Starwood’s The Luxury Collection and Holly has been the spokesperson for The Visa Signature card.