Job Title: Client Intake Specialist
Location: Arcata, CA Hours: Full time, 12 months/year, Non-Exempt Wage: $18 - $22/hr. DOE
Under the general supervision of the Manager of Client Process, the Client Intake Specialist is responsible for conducting the business client screening and supporting the management of a region-wide Call Center. This position will work closely with senior management and staff of the Service Centers to support the call-in protocol, the communication channels to individual centers and integration of screening and intake materials with the SBDC client database. The Client Intake Specialist will help our clients to better understand the full potential of our SBDC counseling and training services.
Application Review Date: April 3, 2020 by 5:00pm
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Job Title: Data Systems Manager
Location: Arcata, CA Hours: Full time, 12 months/year, Non-Exempt Wage: $45,000 - $70,000. DOE
The SBDC Data Systems Manager position will oversee a regional client management database, managing day-to-day Lead Center and Service Center operations related to data collection. This position will id in developing, implementing and maintaining the Norcal SBDC policies and procedures as it relates to data collection systems in compliance with the national America’s SBDC program accreditation requirements and in accordance with federal, state and local laws.
Application Review Date: April 20, 2020
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Job Title: Finance Center Associate Director
Location: Sacramento, CA Hours: Full time, 12 months/year, Exempt Wage: $35 - $42/hr. DOE
The Finance Center Associate Director will perform a variety of tasks and oversee projects central to management of the Finance Center. This position will train new staff and consultants on lending and programmatic processes and procedures, provide online and phone-based client consulting, manage client database information and streamline processes related to a new call center. The ideal candidate will be self-motivated, resourceful, have strong interpersonal skills and impeccable written and verbal communication skills.
Application Review Date: April 13, 2020
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Job Title: Programs Assistant
Location: Sacramento, CA Hours: Full time, 12 months/year, Non-Exempt Wage: $20 - $25/hr. DOE
Under the general supervision of the Program Manager, the Programs Assistant is responsible for planning, implementing and managing seminars, workshops, and events. This position will work closely with business
advisors of the SBDC Finance Center, Regional Advisor Program and the Affiliate Partner Program. The Programs Assistant will coordinate counseling services and track client data in a proprietary CRM called Neoserra.
Application Review Date: April 10, 2020
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Job Title: Financial Call Center Specialist (REMOTE)
Location: Sacramento, CA Hours: Full time, 12 months/year, Non-Exempt Wage: $20 - $30/hr. DOE
Under the general supervision of the Finance Center Associate Director, the Financial Call Center Specialist is responsible for conducting business client intake and answering quick questions of callers about available Small Business Administration loans, including the new COVD19 lending products. The Financial Call Center Specialist will help potential clients to better understand the full potential of our SBDC counseling and training services. INDIVIDUALS MUST BE ABLE TO WORK FROM HOME.
Application Review Date: April 10, 2020
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